Returns & Exchanges
We want you to feel confident and empowered in your Pole Junkie gear, so if your order isn't a perfect fit, you can return items within 30 days of delivery. Please ensure all tags are attached and the hygiene seal remains intact for all pole wear and swimwear.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully pack your items in their original packaging, ensuring they are unworn, unwashed, and free of any grip aids or makeup marks.
Ship It Back
Generate your shipping label through the portal and drop your package off at the designated courier point; please keep your proof of postage.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or store credit within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing